Managed IT that follows your business day

DeskAsk runs your help desk, monitoring, asset inventory and credential vault from a remote operations centre, scheduled around German and US working hours.

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Service desk, live view

Sample view

Printer offline, Frankfurt officeResolvedFixed remotely in 12 minutes
New starter: laptop and accountsIn progressEngineer assigned, handover at 09:00
Disk space warning on FS01Auto ticketOpened automatically by monitoring

Your business day, on our clock

Working hours (09:00 to 17:30) in each city, plotted on one day in Bengaluru time. We schedule our desk around yours.

Bengaluru

Frankfurt

New York

Hours shown in Bengaluru time (IST)

Platforms we support

Microsoft 365
Azure
Intune
Windows Server
VMware
Hyper-V
Linux
PostgreSQL

IT services we run for you

Five managed services that work on their own or together, delivered remotely.

HelpDesk Portal

A self-service portal where your staff raise, track and close IT requests, with every ticket routed to the right engineer.

Asset Management

A live inventory of every device, licence and warranty, so you know what you own, where it is and when it needs replacing.

Monitoring Solution

Servers, networks and endpoints watched continuously, with alerts that reach an engineer before your users notice a problem.

Vault Management

A central, audited vault for admin passwords, keys and secrets, with access that is granted, logged and revoked on request.

Service Desk

Engineers who answer your staff, fix incidents and carry out requests, working to response times we agree in writing.

Hardware and software, supplied and supported

We source, configure and support the equipment and licences your services run on.

IT hardware

Servers and Storage

Rack and tower servers and storage arrays, sized, configured and supported for your workloads.

Workstations and Laptops

Business laptops and desktops delivered pre-configured and ready for your staff.

Networking and Firewalls

Switches, wireless access points and firewalls, designed, installed and monitored.

Printers and Peripherals

Printers, displays and accessories that fit the way your teams work.

Endpoint Management

Enrol, configure, patch and secure Windows devices from one console.

Backup and Recovery

Image-level backup for virtual and physical servers, with restore tests you can see.

Microsoft 365 and Azure Licensing

Licences and subscriptions for Microsoft 365 and Azure, managed and right-sized.

Endpoint Security

Protection, detection and response for laptops, desktops and servers.

One accountable team

You get named engineers and one place to raise requests, not a ticket lottery.

Every change documented

Requests, changes and incidents are recorded in the portal, so audits start from facts.

Built with data protection in mind

We plan access and data handling around the GDPR and sign a data processing agreement (AVV) on request.

How a new engagement starts

Discovery call
We learn about your sites, devices and support hours.
Assessment
We inventory your environment and agree scope and response targets.
Onboarding
Agents, monitoring and the ticket portal go live, and your staff are briefed.
Run and report
Our desk handles requests and you receive regular service reports.

Tell us what keeps your IT team busy

Describe your setup in a few lines and an engineer will get back to you.

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