Monitoring Solution
Servers, networks and endpoints watched continuously, with alerts that reach an engineer before your users notice a problem.
We watch the health of the systems your business depends on and tune alert thresholds to your environment, so engineers see real problems instead of noise.
Every alert is tracked as a ticket, and dashboards and uptime reports show how your infrastructure performs over time.
What is included
- Server, virtualisation and network device monitoring
- Windows and Linux endpoint health
- Disk, CPU, memory, service and certificate checks
- Alert thresholds tuned to your environment
- Dashboards and uptime reports
- Alerts that open tickets automatically
Frequently asked questions
What do you monitor?
Servers, virtual machines, network devices, endpoints, services, backups and certificate expiry. We agree the list with you during onboarding.
How are alerts handled?
Alerts open a ticket and notify the engineer on duty. Critical alerts follow an escalation path you approve.
Do you need access to our network?
We agree the connection method with you during onboarding. Where possible we use an encrypted outbound connection so that no inbound ports need to be opened.
More services
HelpDesk Portal
A self-service portal where your staff raise, track and close IT requests, with every ticket routed to the right engineer.
Asset Management
A live inventory of every device, licence and warranty, so you know what you own, where it is and when it needs replacing.
Vault Management
A central, audited vault for admin passwords, keys and secrets, with access that is granted, logged and revoked on request.
Service Desk
Engineers who answer your staff, fix incidents and carry out requests, working to response times we agree in writing.