HelpDesk Portal
A self-service portal where your staff raise, track and close IT requests, with every ticket routed to the right engineer.
Your employees open one web page for everything IT. They describe the problem, attach a screenshot and follow progress without chasing anyone by email.
Behind the portal our engineers triage each ticket, work it against agreed response times and keep a full history. Managers see open work, ageing tickets and trends at a glance.
What is included
- Self-service request catalogue and knowledge base
- Ticket routing, priorities and escalation rules
- Email-to-ticket and screenshot attachments
- Approval workflows for access and equipment requests
- Branded with your company name and logo
- Monthly service reports
Frequently asked questions
Do our staff need to install anything?
No. The portal runs in the browser on any device. Staff can add a shortcut to their desktop or phone home screen.
Can tickets be created by email?
Yes. Staff can write to a support address and the message becomes a ticket with the same tracking as portal requests.
Who sees our tickets?
Only your own staff and the engineers assigned to your account. Access is limited by role.
More services
Asset Management
A live inventory of every device, licence and warranty, so you know what you own, where it is and when it needs replacing.
Monitoring Solution
Servers, networks and endpoints watched continuously, with alerts that reach an engineer before your users notice a problem.
Vault Management
A central, audited vault for admin passwords, keys and secrets, with access that is granted, logged and revoked on request.
Service Desk
Engineers who answer your staff, fix incidents and carry out requests, working to response times we agree in writing.